Privacy Policy

At Door Controls Direct, we’re committed to protecting and respecting your privacy.

This Policy explains when and why we collect personal information about people who visit our website, how we use it, the conditions under which we may disclose it to others and how we keep it secure.

We may change this Policy from time to time so please check this page occasionally to ensure that you’re happy with any changes. By using our website, you’re agreeing to be bound by this Policy.

Any questions regarding this Policy and our privacy practices should be sent by email to support@doorcontrolsdirect.co.uk or by writing to Door Controls Direct, Unit 3 Grove Trading Estate, Dorchester, Dorset, DT1 1ST. Alternatively, you can call us on 01305 257996.

Who are we?

Door Controls Direct is a leading UK specialist online supplier of electromagnetic door closers and door control equipment. Our Company Registration Number is 04883240 and our registered address is Unit 3 Grove Trading Estate, Dorchester, Dorset, DT1 1ST. Door Controls Direct is a subsidiary company of Dorset Architectural Ironmongers T/A Spiller Architectural Ironmongery.

How do we collect information from you?

We obtain information about you when you use our website, for example, when you contact us about products and services, place an order, or sign-up to receive our newsletters. We also obtain basic personal information from you should you call us to request a quotation or proceed with an order. We will only request enough information to perform this task – your name, company name, address, email address and contact number.

Should you be a resident of the Republic of Ireland, we will also request confirmation of your VAT number for EC compliance purposes.

What type of information is collected from you?

The personal information we collect might include your name, address, email address, IP address, and information regarding what pages are accessed and when. If you purchase a product from us through the website, using your card - information is not held by us. It is collected by our third party payment processors (SagePay and PayPal); who specialise in the secure online capture and processing of credit/debit card transactions, as explained below.

Should you make a payment by calling us, we keep a copy of the merchant receipt (WorldPay), securely locked away for a period of 6 years to fulfil our statutory obligations.

How is your information used?

We may use your information to:

  • process orders that you have submitted;
  • to carry out our obligations arising from any contracts entered into by you and us;
  • dealing with entries into a competition;
  • seek your views or comments on the services we provide;
  • notify you of changes to our services;
  • send you communications which you have requested and that may be of interest to you, such as special offers and company news.

 

We review our retention periods for personal information on a regular basis. We are legally required to hold some types of information to fulfil our statutory obligations. We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us.

Who has access to your information?

We will not sell or rent your information to third parties.

We will not share your information with third parties for marketing purposes. You will need to provide us with explicit consent to market in-house to you and you are free to change your preferences at any time.

Third Party Service Providers working on our behalf: We may pass your information to our third party service providers, agents subcontractors and other associated organisations for the purposes of completing tasks and providing services to you on our behalf (for example to assist with website log-in issues). However, when we use third party service providers, we disclose only the personal information that is necessary to deliver the service and we have a contract in place that requires them to keep your information secure and not to use it for their own direct marketing purposes. Please be reassured that we will not release your information to third parties for them to use for their own direct marketing purposes, unless you have requested us to do so, or we are required to do so by law, for example, by a court order or for the purposes of prevention of fraud or other crime.

Third Party Product Providers we work in association with: We work closely with trusted third party suppliers to bring you a range of quality and reliable products and services. Occasionally, we may need to involve them in the event that there is a problem with your purchase and we will always request that you contact them directly. If you wish for them to contact you, we can provide them with your contact details but only if you provide us with explicit permission to do so and we will confirm this with you via an email. In some cases, the third party will be acting as a data controller of your information and therefore we advise you to read their Privacy Policy.  These third party product providers will share your information with us which we will use in accordance with this Privacy Policy.

When you are using our secure checkout pages, your payment is processed by a third party payment processor, who specialises in the secure online capture and processing of credit/debit card transactions. If you have any questions regarding secure transactions, please contact us.

We work extremely closely with Teapot Creative https://www.teapotcreative.co.uk/ who may undertake maintenance on our website, on our behalf, from time to time. They are also committed to full compliance with GDPR.

Your choices

You have a choice about whether or not you wish to receive information from us. We will not contact you for marketing purposes if you have indicated that you do not wish to be contacted. You can change your marketing preferences at any time by contacting us by email: support@doorcontrolsdirect.co.uk or telephone on 01305 257996, or by selecting the option “manage preferences” on any of our marketing emails.

How you can access and update your information

The accuracy of your information is important to us. We’re working on ways to make it easier for you to review and correct the information that we hold about you. In the meantime, if you change email address, or any of the other information we hold is inaccurate or out of date, please email us at: support@doorcontrolsdirect.co.uk, or write to us at: Door Controls Direct, Unit 3 Grove Trading Estate, Dorchester, Dorset, DT1 1ST. Alternatively, you can telephone 01305 257996.

You have the right to ask for a copy of the information that Door Controls Direct holds about you. This will include details of any orders that we have on file for you, address and contact details.

Security precautions in place to protect the loss, misuse or alteration of your information

When you give us personal information, we take steps to ensure that it’s treated securely. Any sensitive information (such as credit or debit card details) is encrypted and protected on the Prestashop Platform. When you are on a secure page, a lock icon will appear on web browsers such as Microsoft Internet Explorer.

Non-sensitive details (your email address etc.) are transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems. Where we have given (or where you have chosen) a password which enables you to access certain parts of our websites, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

Profiling

We may analyse your personal information to create a profile of your interests and preferences so that we can contact you with information relevant to you. We may make use of additional information about you when it is available from external sources to help us do this effectively. We may also use your personal information to detect and reduce fraud and credit risk.

Use of 'cookies'

Like most websites, Door Controls Direct uses cookies on our website. 'Cookies' are small pieces of information sent by us to your computer and stored on your hard drive to allow our website to recognise you when you visit. They collect statistical data about your browsing actions and patterns but they do not identify you as an individual. For example, we use cookies to suggest products that might be of interest to you. This helps us to improve our website and deliver a better more personalised service.

You can, however, switch off cookies by setting your browser preferences but please note that by turning cookies off, it may result in a loss of functionality when using our website. If you would like more information on the types of cookies that we use, please see our full cookies policy.

Links to other websites

Our website may contain links to other websites run by other organisations. This privacy policy applies only to our website‚ so we encourage you to read the privacy statements on the other websites you visit. We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our website.

In addition, if you linked to our website from a third party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third party site and recommend that you check the policy of that third party site.

Transferring your information outside of Europe

We have no need to and do not transfer any data outside of Europe.

Website recording

Our web site may also use the Hotjar web site recording service. Hotjar may record mouse clicks, mouse movements, page scrolling and any text keyed into website forms. The information collected does not include bank details or any sensitive personal data. Data collected by Hotjar is for Door Controls Direct’s internal use only. The information collected is used to improve our website usability and is stored and used for aggregated and statistical reporting. Hotjar have also provided us with a statement of compliance with GDPR.

Review of this Policy

We keep this Policy under regular review. This Policy was last updated in April 2018.