These Terms will apply to any contract between us for the sale of Products to you (Contract). Please read these Terms carefully and make sure that you understand them, before ordering any Products from our site. Please note that before placing an order you will be asked to agree to these Terms. If you refuse to accept these Terms, you will not be able to order any Products from our site.
You should print a copy of these Terms or save them to your computer for future reference.
We amend these Terms from time to time as set out in clause 8. Every time you wish to order Products, please check these Terms to ensure you understand the terms which will apply at that time.
These Terms, and any Contract between us, are only in the English language.
This clause 4.1 only applies if you are a consumer
The remainder of this clause 4 only applies if you are a business.
Applicable Law means (i) any law, statute, regulation, by-law or subordinate legislation in force from time to time to which we or you are subject and/or which is applicable in any jurisdiction that the Products are provided to or in respect of; (ii) the common law and laws of equity as applicable you and/or us from time to time; (iii) any binding court order, judgment or decree as applicable to you and us (or either of us) from time to time; or (iv) any applicable direction, policy, rule or order that is binding on either you or us and that is made or given by any regulatory body having jurisdiction over you or us or any of your or our assets, resources or business;
Customer Personal Data means any Personal Data which we receive from you pursuant to the supply of the Products;
Data Protection Legislation means all applicable data protection legislation including Regulation (EU) 2016/679 (the General Data Protection Regulation or the GDPR) and any national implementing laws, regulations and secondary legislation (or in the event that the UK leaves the European Union, all equivalent legislation enacted in the UK in respect of the protection of Personal Data) (all as amended, updated or re-enacted from time to time); and
Personal Data, Data Subject, Data Controller and Data Processor have the meanings as defined in the Data Protection Legislation.
(a) to protect against unauthorised or unlawful processing of Customer Personal Data and against accidental loss or destruction of, or damage to, Customer Personal Data, appropriate to the harm that might result from the unauthorised or unlawful processing or accidental loss, destruction or damage and the nature of the data to be protected, having regard to the state of technological development and the cost of implementing any measures (those measures may include, where appropriate, pseudonymising and encrypting Customer Personal Data, ensuring confidentiality, integrity, availability and resilience of its systems and services, ensuring that availability of and access to Customer Personal Data can be restored in a timely manner after an incident, and regularly assessing and evaluating the effectiveness of the technical and organisational measures adopted by it); and
(b) in so far as possible and taking into account the nature of the processing, to assist you in the fulfilment of your obligations to respond to any request from a Data Subject relating to Customer Personal Data;
|Name of processor||Further Details|
|Merlin Business Software Ltd||Support our ERP (enterprise resource planning) system|
|Teapot Creative||Support/maintain our Prestashop ecommerce website platform|
|Riskstop Group Limited and its group companies||Provide business support services to us|
|The Base Multimedia||Support/main our Wix website platform|
|DPD Local UK Ltd||Courier used for deliveries|
|Prestashop||Provide one of our website platforms|
|Mailchimp||Provide our email marketing platform|
|Wix||Provide one of our website platforms|
This clause 5 only applies if you are a consumer.
If you are a consumer, you may only purchase Products from our site if you are at least 18 years old.
This clause 6 only applies if you are a business.
This clause 9 only applies if you are a consumer.
|Your Contract||End of the cancellation period|
Your Contract is for a single Product (which is not delivered in instalments on separate days).
The end date is the end of 14 days after the day on which you receive the Product.
Example: if we provide you with a Dispatch Confirmation on 1 January and you receive the Product on 10 January you may cancel at any time between 1 January and the end of the day on 24 January.
Your Contract is for either of the following:
•one Product which is delivered in instalments on separate days.
•multiple Products which are delivered on separate days.
The end date is 14 days after the day on which you receive the last instalment of the Product or the last of the separate Products ordered.
Example: if we provide you with a Dispatch Confirmation on 1 January and you receive the first instalment of your Product or the first of your separate Products on 10 January and the last instalment or last separate Product on 15 January you may cancel in respect of all instalments and any or all of the separate Products at any time between 1 January and the end of the day on 29 January.
Your Contract is for the regular delivery of a Product over a set period.
The end date is 14 days after the day on which you receive the first delivery of the Products.
Example: if we provide you with a Dispatch Confirmation on 1 January in respect of Products to be delivered at regular intervals over a year and you receive the first delivery of your Product on 10 January, you may cancel at any time between 1 January and the end of the day on 24 January. 24 January is the last day of the cancellation period in respect of all Products to arrive during the year.
(a) if you have received the Product and we have not offered to collect it from you: 14 days after the day on which we receive the Product back from you or, if earlier, the day on which you provide us with evidence that you have sent the Product back to us. For information about how to return a Product to us, see clause 9.8; or
(b) if you have not received the Product or you have received it and we have offered to collect it from you: 14 days after you inform us of your decision to cancel the Contract.
Summary of your legal rights. We are under a legal duty to supply products that are in conformity with the Contract. See below for a summary of your key legal rights in relation to the Products. Nothing in these terms will affect your legal rights.
Summary of your key legal rights
This is a summary of your key legal rights. These are subject to certain exceptions. For detailed information please visit the Citizens Advice website www.adviceguide.org.uk or call 03454 04 05 06.
As your Products are goods, the Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality. During the expected life of your product your legal rights entitle you to the following:
•up to 30 days: if your item is faulty, then you can get a refund.
•up to six months: if your faulty item can't be repaired or replaced, then you're entitled to a full refund, in most cases.
•up to six years: if the item can be expected to last up to six years you may be entitled to a repair or replacement, or, if that doesn't work, some of your money back.
This clause 10.7 only applies if you are a consumer.
Non-Trade Account Customers
Trade Account Customers (business customers only)
This clause 15 only applies if you are a business customer.
This clause 16 only applies if you are a consumer.