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FAQ's

What is the difference between Swing Free & Hold open?

When an electromagnetic door control is set as SWING FREE the door will act as if no door closer is fitted and once triggered by the fire alarm it will pull the door closed from any position. Swing Free is commonly used on bedroom doors in care homes where a low door opening resistance is required.

With HOLD OPEN functionality the door is held at 90 degrees and when triggered by the alarm system will pull the door to the closed position. Hold open is commonly used in high traffic areas such as corridors.

 

Why do I need battery backup in a Power Supply?

Battery backup in a power supply is utilised when there is a requirement to maintain the functionality of the hardware it supplies for a short period of time in the event of a mains power failure. An example of this could be a magnetic lock on an external entrance door where the security of the building could be breached in the event of the loss of mains power.

 

Do I need to fit intumescent with hinges and lockcases on fire doors?

Yes, the manufacturers test evidence will provide detailed instructions of performance of the hardware during testing and the requirements for intumescent. Please ensure you adhere to the manufacturers installation instructions for any hardware fitted to fire doors, if in doubt please contact us and we will provide you with technical support.

 

What is the difference between a sashlock and a deadlock?

A Sashlock will have both a deadbolt thrown by a key and a latch withdrawn by lever handles, when the door is shut it will latch in the closed position.

A deadlock only has a bolt that is thrown by a key, it is NOT operated by lever furniture and operation of the door is often with the use of pull handles.

 

How do I measure the backset of a lockcase?


The backset of a lock is the measurement taken from the forend of the lock to the centre of the key or cylinder aperture, this measurement is commonly used to identify the depth of lockcase required.

What are the centres on a lockcase?

The centres measurement of a lockcase is the measurement between the centre of the spindle follower and the cylinder aperture, this measurement is important when selecting lever furniture mounted on a backplate.

 

 

What is the difference between a Euro and Oval cylinder?

The style of cylinder required is dictated by the aperture in the lockcase body, the most common profiles are Euro profile and Oval profile as shown in the below images.

 

DELIVERY FAQ’S

Can I track my delivery?

You can check the status of your order by logging into your account. We will also email you when your order has been shipped.

 

How long does delivery take?

If ordered before 3.30pm we can deliver the next working day subject to location and delivery charge (Mainland UK only). There is also an option for before noon and before 10.30am. See delivery page for full details.

 

Are there any locations you cannot deliver to?

We only delivery to UK mainland and off shore islands, Republic of Ireland, Jersey and Guernsey. We do not export overseas, but we can arrange for collection to be made at our head office.

 

Can I specify a separate delivery address to the billing address?

Yes, simply put the required delivery address when you are completing your order at checkout.

 

What happens if I miss the delivery?

If DPD is unsuccessful on the 1st attempt they will leave a calling card and try again the next day. If they cannot deliver on the second attempt the item will be returned to us.

 

RETURNS FAQ’S

Do you accept returns?

Yes of course. if for any reason you are unhappy with the items you have purchased, or you simply don’t need them anymore, just return them to us in their original condition and packaging within 30 days and we’ll either replace them or issue a full refund. See returns page for full terms and conditions.

 

Can I exchange my returned item?

In certain circumstances we can exchange goods if the goods are of a similar value. Please contact us to discuss.

 

How do I return an item?

Contact us to obtain an authorisation number on 01305 263300 or email sales@doorcontrolsdirect.co.uk. Then Simply fill out this online form.